Conditions of Sale

1. Introduction

These sales conditions govern the sale of products marketed by All contracts for the purchase of products concluded, via the website and in accordance with the procedures indicated therein, between the seller and the customer shall be governed by these General Terms and Conditions.

All published prices are inclusive of VAT.

For information on products not included in the on-line catalogue, please write to .

We inform our customers that the prices on the site with on-line sales may not correspond to the prices in the shop in Sovizzo, consequently there may be price differences.

2. Acceptance of sales conditions

The contract stipulated between Picco Center Motor s.r.l. and the Customer shall be considered concluded with the acceptance, even partial, of the order by Picco Center Motor s.r.l., which reserves the right, at its sole discretion, to accept the order. Acceptance shall be deemed tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares that he/she has read all the information provided during the purchase procedure and fully accepts the general conditions and payment conditions transcribed below.

If the Customer is a final consumer (i.e. a natural person purchasing the goods for purposes not related to his own professional activity), once the online purchase procedure has been completed, he shall print or save an electronic copy and, in any case, retain these general sales conditions, in compliance with the provisions of Articles 3 and 4 of Legislative Decree no. 185/1999 on distance sales.

Any right of the Customer to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.

3. Purchase modalities

The Customer may only purchase the products present in the electronic catalogue of Picco Center Motor s.r.l. at the time of placing the order and viewable at, as described in the relevant information sheets. The technical information included in reproduces that of the manufacturers of the goods in the catalogue. Picco Center Motor s.r.l., therefore, reserves the right to modify the technical information of the products to bring it into line with that provided by the manufacturers, without any need for prior notice. It is understood that the picture accompanying the description of a product may not be perfectly representative of its characteristics, and may differ in colour, size, and accessories in the picture. All purchase support information is intended as mere generic information material, not referring to the real characteristics of each individual product.

Upon receipt of the order, an order confirmation email will be sent to the customer at the email address provided by the customer. This confirmation summarises the items chosen, the relevant prices (including delivery charges), the address for delivery and the General and Special Conditions applicable to the order. The Customer undertakes to verify the correctness of the data and to communicate any corrections immediately. Any additional costs caused by errors in the data not reported in good time shall be borne by the Customer. In the event of non-acceptance of the order, Picco Center Motor s.r.l. undertakes to promptly notify the Customer.

All prices on the site are intended as prices to the public and, therefore, inclusive of VAT. Picco Center Motor s.r.l. reserves the right to change prices at any time, without notice. In the event that an incorrect and/or clearly derisory price is published, for whatever reason (error in our systems, human error, etc.), the order will be cancelled, even in the event of initial validation.

On, the quantities of product available at the time of the order are visible. Since the simultaneous access of many user-customers and the simultaneous possibility of "on line" orders alter product availability, Picco Center Motor s.r.l. does not guarantee the certainty of allocation of the goods ordered.

It is possible that there may be occasional non-availability of the products offered, in which case, if the products chosen by the customer are not, in whole or in part, available, we shall notify the customer immediately.

On certain products, which are subject to price promotions, Picco Center Motor s.r.l. reserves the right to accept orders by reducing their quantities, subject to notification and acceptance by the Customer, failing which the order shall be considered cancelled.

4. Methods of payment

See dedicated page

5. Shipping times and costs

6. Right of withdrawal

If the Customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity, i.e. does not make the purchase by indicating in the order form to Picco Center Motor s.r.l. a VAT number), he has the right to withdraw from the purchase contract for any reason, without penalty and without prejudice to what is indicated later.

The deadline for availing oneself of the rights provided for by the regulations is 10 days from receipt of the items ordered. Within this term, the customer shall give notice by registered letter with return receipt to be sent to: Picco Center Motor s.r.l., via Muzzi 46, 36050, Sovizzo (VI)

The letter must indicate the details for any re-credit due (IBAN code for bank account and account holder). In order to avail oneself of the right of withdrawal, the customer must express the will to avail oneself of this right.

The customer shall bear the costs of return.

The right of withdrawal is subject to the following mandatory conditions:

  • the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, documents, manuals, etc.);
  • the purchased goods must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: accessories, documents, manuals, etc...); in order to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases the affixing of labels or adhesive tapes directly on the original product packaging should be avoided
  • the goods subject to the exercise of the right of withdrawal must be returned in a normal state of preservation, as it has been kept and possibly used with the use of normal diligence: therefore, we will not accept used products that show signs of damage or dirt and therefore can no longer be considered intact
  • the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer;
  • in case of damage to the goods during transport, Picco Center Motor s.r.l. will notify the customer of the incident (within 5 working days of receipt of the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
  • Picco Center Motor s.r.l. is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;

Picco Center Motor s.r.l. will refund the customer the full amount already paid, in the shortest time possible and in any case within 30 days from the date of receipt of the notice of withdrawal, upon receipt of the goods subject to withdrawal, by transfer of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it shall be the customer's responsibility to promptly provide the bank details on which to obtain reimbursement (ABI - CAB - Current Account of the invoice holder).

The right of withdrawal is totally forfeited, for lack of the essential integrity of the property (packaging and / or its contents), in cases where Picco Center Motor s.r.l. ascertains:

  • the lack of the external packaging and/or the original internal packaging
  • the absence of integral elements of the product (accessories, documents, manuals, parts, ...) or anomalies to the product itself
  • damage to the product for causes other than its transport
  • a state of soiling of the product due to its use, which has compromised its integrity.

The return of products that are not intact, deteriorated or lacking original accessories and equipment shall not be accepted by Picco Center Motor s.r.l. and will be returned to the sender with transport costs.
In the event of forfeiture of the right of withdrawal, Picco Center Motor s.r.l. shall return the purchased goods to the sender, charging the sender for the shipping costs.

7. Guarantees

The warranty on individual products is linked to the original manufacturer's warranty, in any case in accordance with the laws of the Italian state.

Should the customer have any problems with one of the products, previously purchased by the customer, please inform us by e-mail or telephone.

In any case, we advise the customer to send us by e-mail photos (of the product and of the sales receipt/warranty card) with the problems of the product in question so that we can facilitate and speed up the warranty period. The latter cannot be quantified immediately, but will vary depending on the decision of the respective distributor. Our commitment and interest is to ensure that everything happens quickly and without complications.

8. Privacy

9. Jurisdiction and Applicable Law

The sales contract between the Customer and Picco Center Motor s.r.l. is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Vicenza.

10. Conditions

The conditions contained in this document may be changed by Picco Center Motor s.r.l. without prior notice and shall be valid from the date of publication on the website